Terms of service

Welcome to Trembita Wool Studio. By using our website and purchasing our products, you agree to the following terms and conditions.

Products & Handmade Nature

All of our products are handmade by artisan families in Ukraine using natural wool and traditional weaving techniques.

Because of the handmade nature of our products:

  • slight variations in color, texture, size, and pattern may occur
  • each item is unique
  • minor imperfections are considered part of the artisanal process

Product photos are provided as accurately as possible, but colors may vary depending on screen settings and lighting.

Orders

We reserve the right to refuse or cancel any order at our discretion.

In the event that an item becomes unavailable after purchase, we will contact you regarding replacement options or a refund.

Pricing

All prices are listed in USD.

Prices, product availability, and shipping rates may change without notice.

Custom & Made-to-Order Items

Custom, personalized, or made-to-order items are final sale and cannot be canceled, returned, or exchanged once production has begun.

Production timelines may vary depending on artisan schedules and import logistics from Ukraine.

Shipping

Shipping timelines are estimates and are not guaranteed.

Trembita Wool Studio is not responsible for delays caused by:

  • carriers
  • customs processing
  • weather
  • import regulations
  • events outside our control

Customers are responsible for providing accurate shipping information.

Returns

Please review our Return Policy for complete return eligibility and instructions.

Returned items must be unused and in original condition.

Product Care

Customers are responsible for following recommended care instructions.

Improper cleaning, machine washing, excessive moisture, prolonged sunlight exposure, or misuse may damage natural wool products.

Intellectual Property

All website content, branding, logos, photography, text, and designs are the property of Trembita Wool Studio and may not be copied or used without permission.

Limitation of Liability

Trembita Wool Studio shall not be held liable for indirect, incidental, or consequential damages related to the use of our products or website.

Natural wear, aging, softening, shedding, and color variation are considered normal characteristics of handmade wool textiles.

Privacy

Any personal information submitted through our website is handled according to our Privacy Policy.

Contact

For questions regarding these Terms of Service, please contact:

yuliia@trembitastudio.com